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Privacy Policy

Our Commitment To Your Privacy

Welcome to Voicemetrics. We are committed to being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains our practices for our website
(https://voicemetrics.ai), our voice AI software services, and any other services we offer (collectively, the "Services").

This policy is designed to help you understand:

  • 1. What information we collect and how.
  • 2. How and why we use your information.
  • 3. When and with whom we share your information.
  • 4. How long we keep your information and how we secure it.
  • 5. Your privacy rights and how to exercise them.

1. What Information We Collect

We collect information to provide and improve our Services. The type of information we collect depends on how you interact with us.

a) Information You Provide Directly to Us:

  • Account & Contact Information: When you register for an account, sign up for a trial, or contact us, you provide information like your name, email address, phone number, and company name.
  • Payment Information: To process payments for our Services, we collect billing details and payment information, which is processed securely by our third-party payment processors.
  • Communications: We collect information when you communicate with us, such as for customer support, feedback, or other inquiries.

b) Information We Collect Automatically:

  • Usage and Log Data: When you use our Services, our servers automatically record information, including your IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on pages, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to operate and analyze our Services. These help us understand user activity, remember your preferences, and provide relevant marketing. For more details, please see our [Cookie Policy].

2. How and Why We Use Your Information (Legal Basis for Processing)

We only use your personal information when we have a valid legal basis to do so. Below are the purposes for which we use your information and the corresponding legal bases we rely on.

                                                                                                                       
Purpose of UseTypes of Information UsedLegal Basis (under GDPR)
To Provide and Maintain Our ServicesAccount, Contact, Payment, and Usage DataPerformance of a contract with you.
To Process TransactionsAccount, Contact, and Payment InformationPerformance of a contract with you.
To Communicate with YouAccount and Contact Information, CommunicationsPerformance of a contract; Legitimate interest (to respond to inquiries and provide support).
To Improve and Analyze Our ServicesUsage and Log Data, CookiesLegitimate interest (to understand how our Services are used and to improve them).
For Marketing and PromotionsContact and Usage DataConsent (where required); Legitimate interest (to market similar services to existing customers).
To Ensure Security and Prevent FraudAll categories, as applicableLegitimate interest (to protect our Services and users); Legal obligation.
To Comply with Legal ObligationsAll categories, as applicableCompliance with a legal obligation.
  • Purpose of Use
  • Types of Information Used
  • Legal Basis (under GDPR)

  • To Provide and Maintain Our Services

  • Account, Contact, Payment, and Usage Data

  • Performance of a contract with you.

  • To Process Transactions

  • Account, Contact, and Payment Information

  • Performance of a contract with you.

  • To Communicate with You

  • Account and Contact Information, Communications
  • Performance of a contract; Legitimate interest (to respond to inquiries and provide support).

  • To Improve and Analyze Our Services

  • Usage and Log Data, Cookies
  • Legitimate interest (to understand how our Services are used and to improve them).

  • For Marketing and Promotions

  • Contact and Usage Data
  • Consent (where required); Legitimate interest (to market similar services to existing customers).

  • To Ensure Security and Prevent Fraud

  • All categories, as applicable
  • Legitimate interest (to protect our Services and users); Legal obligation.

  • To Comply with Legal Obligations

  • All categories, as applicable
  • Compliance with a legal obligation.

    • 3. How We Share and Disclose Your Information

    We do not sell your personal information. We only share it in the following limited circumstances:

    • Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, cloud hosting (e.g., AWS, Google Cloud), data analytics (e.g., Google Analytics), and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes we specify.
    • Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.
    • With Your Consent: We may share your information for any other purpose with your explicit consent.

    4. Data Security and Retention

    Security: We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure, so we cannot guarantee its absolute security.

    Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example, we keep your account information for as long as your account is active. When we no longer have a legitimate business need to process your information, we will either delete or anonymize it.

    5. Your Privacy Rights and Choices

    You have rights and choices regarding your personal information.

    • Marketing Communications: You can opt out of receiving promotional emails from us at any time by following the "unsubscribe" link in the email.
    • Cookie Controls: You can manage your cookie preferences through our Cookie Consent tool or your browser settings. Please see our [Cookie Policy] for details.
    • Accessing and Updating Your Information: You can review and update your account information by logging into your account settings or by contacting us.

    Jurisdiction-Specific Rights: Depending on your location, you may have additional rights:

    • If you are in the European Economic Area (EEA), UK, or Switzerland, you have the right to:
    • Access, correct, or delete your personal information.
    • Object to or restrict our processing of your information.
    • Data Portability (receive your data in a machine-readable format).
    • Withdraw consent at any time for processing based on consent.
    • If you are a California Resident, you have the right to:
    • Know what personal information we collect, use, and disclose.
    • Delete your personal information, subject to certain exceptions.
    • Opt-out of the "sale" or "sharing" of your personal information (Note: We do not sell your data).
    • Non-Discrimination for exercising your rights.

    To exercise any of these rights, please contact us at support@voicemetrics.ai We will verify your request and respond in accordance with applicable laws.

    6. International Data Transfers

    Our Services are operated from the United States. If you are accessing our Services from outside the U.S., your information will be transferred to, stored, and processed in the United States. We take appropriate safeguards to protect your information in accordance with this policy and applicable law, including using Standard Contractual Clauses for transfers of data from the EEA, UK, and Switzerland.

    7. Children's Privacy

    Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take steps to delete it.

    8. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

    9. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

    Voicemetrics LLC 131 Continental Drive, Suite 305, Newark, Delaware 19713, USA. Email: support@voicemetrics.ai

    Last Updated: July 03, 2025

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